Lobyzenkova V.A., Kovalenko N.V. Prevention and management of conflicts in the field of municipal services. Proceedings of the Voronezh State University of Engineering Technologies. 2016;(4):427-433. (In Russ.) https://doi.org/10.20914/2310-1202-2016-4-427-433
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Popov V.N.FSBEE HE “Voronezh state university of engineering technologies”
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