Creating an effective system of quality management in health care organizations through the implementation of technology lean production
https://doi.org/10.20914/2310-1202-2017-4-378-384
Abstract
In the conditions of changing management paradigm in the public sphere, strengthening political, economic, social and technological risks on the part of stakeholders of medical organizations, there is a need to create an effective quality management system based on the technology of lean production. This system is aimed at increasing the satisfaction of consumers of medical services, reducing the labor losses of medical personnel, improving the quality and productivity of labor in medical organizations. The use of lin-production in the framework of pilot projects implemented in Russia for the last three years shows significant advantages in the work of medical organizations in comparison with traditional approaches in the organization of the provision of services by polyclinics. In the article, step-by-step organization of the work on creating a thrifty polyclinic is considered.
About the Author
M. A. Gurina
Russian Academy of national economy and public administration under the President of the Russian Federation, Lipetsk branch
Russian Federation
Cand. Sci. (Econ.), associate professor, public, municipal service and management department, International str., 3, Lipetsk, Russia
Russian Federation
Cand. Sci. (Econ.), associate professor, public, municipal service and management department, International str., 3, Lipetsk, Russia
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Review
For citations:
Gurina M.A. Creating an effective system of quality management in health care organizations through the implementation of technology lean production. Proceedings of the Voronezh State University of Engineering Technologies. 2017;79(4):378-384. (In Russ.) https://doi.org/10.20914/2310-1202-2017-4-378-384
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