Use of the process approach to improve the efficiency of the quality management system at the machine-building enterprise of Kuznetov PJSC

Abstract

Aspects and features of a process approach aimed at the interaction of departments and officials, removing the barriers between them and combining the efforts of all enterprise structures to achieve strategic goals are considered. The process approach is considered one of the most effective tools for increasing business efficiency. The essence of this approach is that all the activities of the enterprise are considered as a set of processes, which are a combination of interrelated and interacting activities. Each process, in turn, has inputs that translate into outputs, resources, internal and external customers, suppliers, and other interested parties. Based on the study, the relevance and importance of applying the process approach at one of the largest enterprises producing engines for aircraft, gas pumping stations, power plants, for the rocket and space industry and outboard motors for small boats is substantiated. By industry affiliation, it belongs to machine-building enterprises. At this enterprise, significant achievements in the field of quality were noted, obtained through the introduction of a process approach, a process management methodology was recommended for use, which is suitable for enterprises in various fields of activity. This method is necessary for the tactful formation of process management. The systematic implementation of the process approach enables enterprises to increase efficiency, improve the quality of products and significantly increase their competitiveness, which is especially important in the context of the integration of the national economy into the world. The implementation of these measures will allow enterprises to achieve their goals as soon as possible at the lowest possible cost.