THE QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY. PROBLEMS IN IMPLEMENTING

Abstract

Summary. Beginning of the XXI century marked the active integration of Russia and the world community, including entry into the world educational space. The international activities of the leading universities of the country depends on the level of cooperation with foreign countries in the field of scientific and educational activities. Today topical issue recognition of the quality of Russian education abroad. One way to confirm this is the certification of the quality management system of the university. As long-term, mostly foreign experience, achieving the required level of quality and continue to improve the most productive is accomplished by implementing a quality management system in accordance with ISO 9000. In the modern system of higher education a lot of attention paid to quality, to ensure the competitive￾ness of the institution in the education market by training qualified specialists. Implementation of the quality management system is to move the university to process management prepared in accordance with approved and enacted by the QMS documents. Workplaces should determine the duties, powers and responsibilities of each employee within the quality management system, develop and implement the job descriptions, staff verify documented procedures. Implementation of the certification must be accompanied by specific and persistent administration by management in conjunction with the training and retraining of all managers and employees involved in the work on the implementation of the QMS in the organization. This article describes the goals, objectives in the formation and implementation of QMS in higher education arising from this problem and barriers (information, methodological, psychological), multiple ways to address them.